Table Games Supervisor- Full Time (Harrah's Ak- Chin Casino)

Caesars Entertainment
Any Location, AZ
Category Hospitality
Job Description
The Games Supervisor in Table Games supervises the assigned table games staff and ensures a smooth operation, ensures established policies and procedures are followed by the Games Department personnel.

Requirements

  • Responsible for interviewing, training, and selecting employees for the department
  • Conduct Performance Reviews in accordance with policies and procedures
  • Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed
  • Respond to and handle employee complaints (grievances) in a timely and efficient manner
  • Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures
  • Responsible for planning, supervising and monitoring the work of the team members in assigned area(s)
  • Responsible for monitoring legal compliance with federal, state and gaming laws
  • Schedules and places personnel, utilizing the tools and equipment available
  • Supervises the opening and closing procedures of assigned table games
  • Ensures a smooth department operation in compliance with established policies and procedures
  • Oversees all action in assigned area; reports any outstanding or irregular play to Casino Operations Manager
  • Settles disputes amicably arising from guest complaints
  • Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained from all Games personnel in an assigned area
  • Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Shift Manager
  • Assists with the monitoring and administration of special promotions and programs
  • Develops new gaming guests through contacts and provides the appropriate services and assistance for these new guests
  • Recommends guest complimentary service of room, food and beverage
  • Recommends changes in the department including: hiring, promotion, demotion, and termination. Recommends wage and salary changes for assigned personnel within established limits
  • Adheres to regulatory, departmental and company policies
  • Responsible for casino operations on an assigned shift
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
  • Other duties as assigned

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Relocation Assistance
  • Visa Sponsorship
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