Role OverviewAs the initial point of contact for Clever Devices customers, the TAC Engineer I identifies technical issues with software and hardware products and provides solutions to problems raised by customers. The position acts as an advocate for the customer and liaison between internal departments and external clients on an individual ticket level.
What You Will Do
The TAC Engineer I will work towards increasing their depth of technical knowledge of the Clever Devices solutions to troubleshoot and resolve customer issues quickly. They will use their experience to create/update a knowledgebase and troubleshooting process that will be used by the TAC Team.
Why It Might Be a Fit
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently. They will be self-motivated and able to work in a fast-paced environment with a focus on customer satisfaction.
Requirements
- Bachelor's degree in engineering, computer engineering, networking, or IT related
- High level of Customer Service attitude and aptitude
- Minimum 3 years of experience troubleshooting networking, software, hardware, and communications technologies
- Experience with networking, databases, and software application troubleshooting
- Understanding and ability to execute SQL queries and commands
- Experience working with an Incident Management System
- Strong Written and Verbal communications Skills
- Strong Time Management Skills
- Strong understanding of Microsoft and SQL servers
- Experience in a Call Center/Help Desk environment
- Proficient in Microsoft Suite (Outlook, Excel, Word, PowerPoint)
- Self-motivated and the ability to work independently
Benefits
- health insurance coverage
- wellness and family support programs
- life and disability insurance
- retirement savings plans
- paid leave programs
- education-related programs
- paid holidays and time off
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