Role OverviewThe TB Hotline Coordinator will manage the Bureau of Tuberculosis Control's primary point of contact for inquiries related to tuberculosis, providing essential support by answering calls from healthcare providers, hospitals, and the public, assessing their needs and providing accurate information.
What You Will Do
Answer phone calls to the TB hotline, triage and escalate calls to appropriate BTBC staff, respond to hospital discharge requests for infectious TB patients, work with BTBC case management staff to ensure appropriate discharge of TB patients from the hospital, and accurately document all hotline interactions.
Why It Might Be a Fit
This role requires excellent communication, sound judgment, and the ability to navigate a range of challenging clinical and logistical scenarios. You will be expected to quickly develop a working knowledge of tuberculosis, infection control principles, and relevant regulatory guidelines.
Requirements
- Current New York State Nursing License
- Excellent interpersonal skills
- Excellent customer service skills
- Working knowledge of, or willingness to learn, infection control principles related to airborne isolation and tuberculosis
- Ability to work effectively as part of a team
- Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)
- Strong organizational skills and attention to detail for accurate documentation and record-keeping
Benefits
- premium-free health insurance plan
- additional health, fitness, and financial benefits
- public sector defined benefit pension plan
- tax-deferred savings program
- Worksite Wellness Program
- Work From Home Policy
- Job Security
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