Role OverviewThe Team Captain is responsible for the local experience in the coffee shop, maintaining a cohesive and efficient store environment. They ensure teammates are in the right place, doing the right things at the right time, to provide the local with a genuine daily escape. The Team Captain acts as manager on duty in the absence of the General Manager and drives efficiency and recognition in the store to maximize sales targets & average customer spend.
What You Will Do
The Team Captain will drive sales in the coffee shop, ensure aces in places and constantly upsell. They will provide regular feedback on team performance, assist in onboarding and development of new team members, and ensure teammates are performing to expectations at all times.
Why It Might Be a Fit
The Team Captain will participate in projects to increase average check, daily sales, and operational profitability. They will build strong connections with locals, learn names, and create a personal connection to build repeat business and create a daily escape.
Requirements
- Keen eye for detail
- Ability to work in high-pressure, fast-paced work environment
- Well-organized and detail-oriented
- Experience using a Point of Sale (POS) system
- Department of Health for Food Protection Certificate & Bluestone Lane Barista Accreditation
- Strong interpersonal, leadership and verbal communication skills
- Ability to stand for extended periods and lift up to 40lbs
Benefits
- Competitive salary
- Opportunities for growth and development
- Flexible work environment
- Paid time off
- Health insurance
- 401(k) plan
- Paid holidays
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