Team Lead Case Management Specialist

BDO
Saint Petersburg, FL
Category Customer Service
Job Description
The Team Lead is responsible for ensuring applicants receive timely and professional updates regarding their program application status. This role requires frequent and clear communication with customers, a thorough understanding of program eligibility criteria, and the ability to explain program requirements and processes from start to finish.

Requirements

  • High School Diploma or GED
  • Three or more years' experience providing customer service and/or clerical work
  • Strong conflict resolution and de-escalation skills
  • Some management experience (CDBG-DR Housing Program or other case management experience)
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