Team Lead, Customer Solutions (Chains)

Parts Town
Fort Wayne, IL
Category Customer Service
Job Description
We are looking for a Team Lead, Customer Solutions to lead and develop our team of Customer Solutions Specialists, ensuring operational efficiency, high customer satisfaction, and consistent performance. The role requires strong leadership, effective communication, and a proactive approach to team development!

Requirements

  • 2+ years of experience in a customer-facing role (preferably over the phone)
  • Proficient in Microsoft Office, Salesforce, SAP, and HighJump
  • Ability to multitask without sacrificing accuracy
  • Excellent organizational skills
  • Positive, team-spirited, one-for-all personality
  • Ability to work a schedule of M-F 8:00 AM - 5:00 PM (CST) or 8:00 AM - 5:00 PM (EST)
  • Quality, high-speed internet connection at home
  • Ability to communicate effectively in English (both written and verbal)

Benefits

  • Quarterly profit-sharing bonus
  • Hybrid work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options
  • Health insurance
  • 401k/401k match
  • Employee assistance programs
  • Time away
  • Paid parental leave
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