Role OverviewWe are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!” At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
What You Will Do
The Guest Services Team Lead is responsible for supervising and coordinating all activities of our call center associates who provide verbal and written guest support services. Will also assess team performance and providing feedback to employees. Assisting with daily operations of the call center by answering customer calls and resolving issues or concerns within predefined parameters.
Why It Might Be a Fit
Responsible for growth and development of direct reports. Maintains a productive, fun and respectful work environment; among associates and resolves. Ability to mentor and provide support to other associates.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Working knowledge of Microsoft Office to include Word and Excel
- Strong communication skills
- Strong people and organizational skills
- Strong positive attitude towards customers and business
- Ability to mentor and provide support to other associates
Benefits
- Flexible work environment
- Career advancement
- Competitive base salary
- Bonus opportunity
- Vacation, Personal, Sick and Holiday pay
- Medical, Dental, Vision, Disability, Life and AD&D insurance
- 401k with a company match
- 30% merchandise discount
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