Team Lead Network Operations Center (SNOC)

Northstrat
Any Location, VA
Job Description
Northstrat is seeking a Team Lead to manage a crew of operators supporting customers who use space-based broadband communication services. As part of this mission, the Secure Network Operations Center (SNOC) serves as focal point for customer support operations. The Team Lead will be responsible for managing SNOC mission operations, leading crew operations, and making real-time decisions to resolve customer issues and maintain service levels.

Requirements

  • Must be a U.S. citizen with active US government secret clearance
  • Must have 3+ years of experience in a technical support or network operations environment
  • 1+ years of experience leading or supervising a team in an operations center or help desk setting
  • Experience supporting customer interactions in mission-critical or high-urgency contexts
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to manage competing priorities in real-time

Benefits

  • Power of choice benefits
  • Individual Benefits Account (IBA)
  • Profit Sharing Plan (PSP)
  • Stock Options
  • Lifelong Learning
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