Role OverviewThe Team Leader, Patient Access Services provides assistance in coordinating all functions and activities related to patient access, including front-end customer service, patient registration, insurance verification, and financial counseling. The Team Leader ensures daily staffing and maintains the efficient flow of operations in outpatient clinics and hospital servicing areas.
What You Will Do
Monitors quality, addresses complaints, performs functions of assigned frontline staff, ensures adherence to policies, and communicates effectively with patients and staff. Performs multiple tasks accurately in short timeframes and ensures all Epic work queues are cleared within guidelines.
Why It Might Be a Fit
This role requires strong organizational skills, effective communication, and the ability to work as an effective team member. The ideal candidate will possess knowledge of Epic and other Revenue Cycle billing information systems, and have experience in patient access or a related medical field.
Requirements
- Accredited Bachelor's degree preferred
- Two (2) years of experience in patient access or a related medical field
- One (1) of supervisory or management experience
- Possesses or completes designated HBI certifications and Indiana Navigator Certification at time of hire or within the probationary period
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