Team Lead, Privacy Advisor

DeleteMe
Boston, MA
Job Description
DeleteMe is a fast-growing, global SaaS company that helps individuals and businesses reduce their human attack surface by monitoring and removing exposed personal data. As a Team Lead, Privacy Advisor, you will oversee the day-to-day operations of a distributed team of Privacy Advisors, driving efficiency, quality, and consistency across back office workflows.

Requirements

  • Manage and support a team of remote and in-office Privacy Advisors
  • Monitor team performance metrics and SLAs
  • Own the quality and accuracy of privacy removal workflows
  • Serve as the first point of escalation for complex or adversarial removal cases
  • Act as the operational liaison to Product and Engineering teams
  • Develop and maintain SOPs, playbooks, and internal documentation
  • Collaborate with Customer Success and other stakeholders to ensure member satisfaction
  • Support hiring, onboarding, and development of Privacy Advisors

Benefits

  • Comprehensive health benefits
  • Generous 401(k) matching
  • Paid time off + 12 company-paid holidays
  • Child care expense reimbursement
  • Fitness reimbursement
  • Birthday time off
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