Role OverviewLeads a team of Customer Care professionals to execute on the vision and strategy for the organization, delivering outstanding customer service and achieving operating objectives and financial goals according to company standards, policies, and procedures.
What You Will Do
Manages daily operational processes, provides clear expectations to the team, evaluates performance, and implements best practices while driving functional consistency and process standardization.
Why It Might Be a Fit
The ideal candidate will have strong conflict resolution and negotiation abilities, positive relations, and the ability to lead and motivate a dispersed workforce.
Requirements
- High School Diploma or equivalent
- 2-3 years of customer service experience
- 2-3 years supervisory experience
- Strong conflict resolution and negotiation abilities
- Positive relations abilities
- PC software proficiency (I.e. Excel, Word, Powerpoint)
- Knowledge of call center operations processes and key performance measurements
- Ability to lead and motivate a dispersed workforce, including onsite and remote employees
- Knowledge of State and Federal Gas/Electric Regulations
- Strong verbal and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated integrity and commitment, focusing on detail-orientation, effective follow-up, and efficient follow through
- Knowledge and ability to use Customer Care Center tools/systems and applications
Benefits
- Salary range: $82,200.00 - $123,200.00
- Benefits not explicitly mentioned in the posting
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