Team Leader I - SvcOpsConCtr

BCBSM
Lansing, MI
Category Customer Service
Job Description
The Team Leader I - SvcOpsConCtr will oversee team members in the Contact Center Operation, providing real-time coaching and support. The role involves monitoring schedules and inventory levels, identifying workflow improvements, and maintaining strong working relationships with Service Line Areas and Union Leadership.

Requirements

  • High School Graduate or GED equivalent required
  • Bachelor’s Degree in related field preferred
  • Minimum of 60 related college credits is required
  • Three (3) years customer service experience
  • Contact center experience preferred
  • Two (2) years of demonstrated leadership ability
  • Certification in management, presentation skills, leadership, process improvement, and/or computer proficiency
  • Proficient with PC applications and systems (e.g. Email, Chat, IM, Word, Excel, Power Point, Teams, etc.)
  • Strong decision making, organizational, time management, change management, conflict resolution skills and analytical skills
  • Excellent motivational, verbal, written and interpersonal communication skills

Benefits

  • Paid time off
  • Health insurance
  • 401k matching
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