Team Supervisor

The Team Supervisor will lead a team of approximately 15 customer service employees in day-to-day Customer Service operations to achieve and exceed performance expectations.

What You Will Do

Coach, motivate, and inspire team members to achieve and exceed performance goals, monitor service calls, provide feedback and development as needed, and handle customer escalations.

Why It Might Be a Fit

The ideal candidate will possess strong interpersonal communication, time management, and multi-tasking skills, and be able to exercise independent judgment and discretion in performing duties.

Requirements

• Minimum of one (1) year of supervisory/leadership experience in a call center, customer service, or collections environment
• Ability to work weekends and change schedule to meet staffing demands on short notice
• Must possess excellent written and verbal communication skills
• Strong MS Office application skills as well as an aptitude to learn new applications quickly
• Ability to coach and train new staff in all areas as needed and provide a source of knowledge for staff inquiries
• Ability to work effectively both independently and in a team environment
• Ability to exercise independent judgment and discretion in performing duties
• Must be a self-starter and utilize a proactive approach to achieve results
• Ability to communicate, verbal and written, in both Spanish and English is preferred

Benefits

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program