Team Supervisor

The Team Supervisor will lead a team of approximately 15 customer service employees in day-to-day Customer Service operations to achieve and exceed performance expectations. This position is responsible for ensuring all communications (telephones, emails, etc.) directed to the Customer Service Center are handled appropriately. The Team Supervisor provides leadership, direction, accountability, and coaching to ensure adherence to company policies and procedures.

What You Will Do

Coach, motivate, and inspire team members to achieve and exceed performance goals. Monitor service calls to observe customer service representatives' demeanor, technical accuracy, and conformity to company policies; provide feedback and development as needed. Field questions from customer service representatives and recommend changes to address how to alleviate customer complaints.

Why It Might Be a Fit

Must possess excellent written and verbal communication skills. Strong MS Office application skills as well as an aptitude to learn new applications quickly. Ability to coach and train new staff in all areas as needed and provide a source of knowledge for staff inquiries.

Requirements

• Minimum of one (1) year of supervisory/leadership experience in a call center, customer service, or collections environment.
• Must be able to work weekends and change schedule to meet staffing demands on short notice.
• Must possess excellent written and verbal communication skills.
• Strong MS Office application skills as well as an aptitude to learn new applications quickly.
• Ability to coach and train new staff in all areas as needed and provide a source of knowledge for staff inquiries.
• Ability to work effectively both independently and in a team environment.
• Ability to exercise independent judgment and discretion in performing duties.
• Must be a self-starter and utilize a proactive approach to achieve results.
• Communication – while the ability to communicate professionally and politely is required, we have customers who need effective communication in both Spanish and English. The ability to communicate, verbal and written, in both Spanish and English is preferred.

Benefits

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program