Role OverviewThis remote role is responsible for providing technical support in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances. The Senior Specialist, Technician will work through multi-channel interactions to achieve quality and interaction objectives.
What You Will Do
Responsibilities include providing technical support, identifying and communicating business and content gaps, working with cross-functional teams, and supporting Consumer Service Analytics as an analyst.
Why It Might Be a Fit
The ideal candidate will have 3+ years of appliance repair experience, excellent communication and organizational skills, and a basic understanding of how to leverage numerous technologies.
Requirements
- High School Diploma or GED
- 3+ years of appliance repair experience
- 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs
Benefits
- Generous benefits package
- Whirlpool employee discount
- Fitness & educational reimbursement programs
- Kitchenettes
- Free coffee
- Biking/walking trails
- Access to The Eddy - Early Childhood Center (depending upon availability - additional costs required)
]]>