Role OverviewThis is a customer service-focused Technical Service Representative role, not an IT position. The primary responsibilities involve assisting dealers, distributors, and end-users with product inquiries, troubleshooting, and technical support.
What You Will Do
Responds to end-user, dealer, and distributor inquiries regarding new and existing products, provides support in troubleshooting and determining source of customer problems, and completes call logs, RMA’s, and reports using Apex.
Why It Might Be a Fit
Must have high school diploma or equivalent, excellent written and verbal communication skills, and ability to maintain concentration while on the phone for 6-8 hours per day.
Requirements
- High School Diploma or equivalent
- Excellent written and verbal communication skills
- Ability to maintain concentration while on the phone for 6-8 hours per day
- Availability to work Monday through Friday
- Strong customer service skills
- Must work as a CSR for at least 3 months or be certified in CSR requirements
- One year of customer service/technical support experience preferred
- Working knowledge of gas and diesel engines and automotive technology preferred
- Hands-on experience with supported vehicles and/or performance products preferred
- Prior experience within the automotive industry a plus
- Demonstrate high level of dependability
- Proficient with MS Excel, MS Word, MS Outlook and Internet
- Ability to work in a team-oriented environment and learn new ideas/methods quickly
- Should be familiar with basic vehicle functions
- Automotive/truck enthusiast a plus
Benefits
- Competitive medical, dental, and vision coverage starting day one
- 401(k) with company match
- Paid time off and 9 paid holidays
- Employee Assistance Program (EAP)
- Company-paid life and short-term disability insurance
- Employee discounts on Holley Performance Brands products, events, and partnerships
- Education Assistance program
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