Role OverviewAs a Tech Support Associate, you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service.
What You Will Do
Provide support in Order to Cash functionality, develop and maintain customer relationships, serve as primary technical point of contact, and provide centralized L1 operational support for FTTH service delivery.
Why It Might Be a Fit
The role requires attention to detail, problem-solving abilities, and proficiency in oral and written communication. The ideal candidate will be willing to work an 8-hour shift per day within specified business hours and be willing to relocate to Richardson, TX.
Requirements
- High School Diploma/GED or equivalent educational qualification
- Proficient in both oral and written communication
- Exposure to computer operating skills
- Attention to detail and problem-solving abilities
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
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