Role OverviewAs a Tech Support Associate, you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service.
What You Will Do
Responsibilities include but not limited to: Support in Order to Cash functionality, Develop, maintain and manage customer relationships, Serves as primary technical point of contact, Demonstrates understanding of disconnect design/offnet workflow, Coordinate with Customer on understanding their requirement, Provide centralized L1 operational support, Support service restoration and provisioning activities, Maintain accurate facilities, network mapping, and logical inventory.
Why It Might Be a Fit
Candidate must be willing to provide project support to the client during business hours, The role requires working an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days.
Requirements
- High School Diploma/GED or equivalent educational qualification
- Proficient in both oral and written communication
- Exposure to computer operating skills
- Attention to detail and problem-solving abilities
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
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