Tech Support Engineer

iFLY
Austin, TX
Category Customer Service
Job Description
At iFLY, our mission is to deliver the dream of flight to everyone! We are seeking a Tech Support Engineer to support our expanding network of corporate-owned and franchise locations across the U.S. and internationally.

Requirements

  • Manage all aspects of technology support
  • Create and document support processes and procedures
  • Technical case management and resolution
  • Home office and retail technology asset management
  • On-call and urgent line services
  • Executive white glove service

Benefits

  • Competitive Salary
  • Medical, dental, vision and supplemental plans
  • Paid time off (PTO)
  • Parental Leave
  • Company Holidays
  • 401 (k) retirement investment
  • Employee Assistance Programs
  • Tuition reimbursement
  • Referral bonus program
  • Team member discount on retail merchandise and flight packages
  • Free flight time for immediate family
  • Ongoing training and development programs
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