Technical Account Manager - LATAM

LI.FI
Cambridge, MA
Job Description
We are hiring a Technical Account Manager in LATAM who combines hands-on integration support with actively managing and caring for our most important partners.

Requirements

  • Strategic partner ownership: Manage top-tier accounts, run high-quality check-ins (QBRs, reviews), and align business goals with technical outcomes.
  • Hands-on integration support: Help partners design, build, test, and launch integrations. Troubleshoot APIs/SDKs/widgets and escalate with clear documentation when needed.
  • Monitoring & reliability: Track logs, metrics, and errors to catch issues early. Maintain integration health (errors, versioning, limits, env mismatches) and support incident comms.
  • Feature feedback loop: Collect and structure partner requests, inform internal prioritization (without overpromising), and keep partners updated.
  • Cross-functional work: Collaborate with Engineering, Product, and Support to unblock issues and improve docs, tooling, and internal knowledge.

Benefits

  • Annual team offsites
  • 30 days of PTO
  • Flexible remote days
  • Flexible working hours
  • Equity participation from day 1
  • Entitlement to work computer
  • An annual 1,000€ personal development budget once you have worked 6+ months
  • A one-time 1,000€ remote budget to use on coworking, office setup, etc.
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