Technical Account Manager

Protecht
Atlanta, GA
Job Description
We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base, guiding customers through onboarding, adoption, and ongoing value realization.

Requirements

  • 4+ years of experience in Technical Account Management, Customer Success, or similar roles in B2B SaaS
  • Experience working with enterprise customers and managing a portfolio of accounts
  • Strong understanding of cybersecurity, risk management, GRC or TPRM domains
  • Proven ability to build relationships with both technical users and executive stakeholders
  • Analytical mindset with the ability to translate data into actionable insights
  • Experience managing customer lifecycles, including renewals and expansion
  • Excellent communication, organization, and problem-solving skills
  • A proactive, ownership-driven approach in a dynamic environment

Benefits

  • Career growth opportunities
  • Comprehensive benefits package
  • Competitive salary
  • Work-life balance
  • Opportunities to work with a high-growth company
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