Role OverviewREDLattice is a global leader in delivering cutting-edge technical cybersecurity products and services. The Technical Account Manager will support government customers by maintaining customer-deployed infrastructure, providing advanced technical support, and ensuring the successful operation of mission-critical systems.
What You Will Do
The role combines hands-on technical troubleshooting with direct customer engagement, serving as a trusted technical resource while coordinating with Product, Engineering, Infrastructure, and Operations teams to resolve complex issues.
Why It Might Be a Fit
Successful candidates will work directly with customer environments, including Linux servers, network services, VPNs, security solutions, monitoring platforms, and other enterprise technologies while solving challenging technical problems in a fast-paced mission environment.
Requirements
- Minimum of two (2) years of experience in technical support, customer support engineering, technical account management, systems administration, or a related field.
- Strong experience with Linux/Unix operating systems.
- Experience troubleshooting complex systems and analyzing application, server, and infrastructure logs.
- Understanding of networking concepts, network services, VPNs, firewalls, and modern infrastructure environments.
- Experience supporting enterprise applications and customer-facing technical environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work effectively across multiple teams and time zones.
- Ability to work flexible and non-standard hours as required by customer operations.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative work culture.
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