Role OverviewServe as the primary technical point of contact for enterprise customers post-deployment, understanding complex customer architectures, APIs, data pipelines, and monitoring systems.
What You Will Do
Drive technical adoption and optimization of the platform, pull and analyze customer data (SQL-heavy) to measure performance and impact, diagnose and resolve complex post-integration technical issues.
Why It Might Be a Fit
Strong analytical and problem-solving skills, ability to translate technical concepts to both technical and non-technical stakeholders, comfort operating in a fast-paced startup environment.
Requirements
- 3+ years in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role within B2B SaaS
- Strong enterprise customer experience
- Solid SQL proficiency (strong preference)
- Experience working with complex SaaS platforms, APIs, and data pipelines
- Ability to translate technical concepts to both technical and non-technical stakeholders
- Strong analytical and problem-solving skills
Benefits
- Competitive base salary plus equity
- Platinum-level medical, dental, and vision insurance
- Unlimited PTO, parental leave, and wellness reimbursement
- Free lunch and dinner in-office
- 401(k) plan
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