Technical Account Manager (TAM)

SugarShot
New York, NY
Remote
Job Description
SugarShot is seeking a Technical Account Manager (TAM) to serve as the technical advisor and operational bridge for an assigned client portfolio, ensuring effective execution of IT operations and ongoing optimization of client environments.

Requirements

  • 4–8+ years of experience in Systems Administration, Technical Account Management, or similar roles within managed services or IT environments
  • Strong hands-on experience with both macOS and Windows environments
  • Solid understanding of IT infrastructure, including endpoints, networking, cloud platforms (Microsoft 365/Azure), and identity management
  • Experience supporting or working within compliance-driven environments (SOC 2, HIPAA, PCI, or similar)
  • Proven ability to troubleshoot complex technical issues and support escalations
  • Experience with endpoint management tools (e.g., Intune, Addigy, or similar)
  • Strong communication skills with the ability to engage both technical and non-technical stakeholders
  • High level of ownership, accountability, and attention to detail
  • Comfortable operating in fast-paced, growth-oriented environments
  • Bachelor’s degree preferred or equivalent professional experience

Benefits

  • Competitive compensation
  • Healthcare + Vision + Dental benefits
  • Remote work environment
  • Flexible time-off policy
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