Role OverviewAs a Technical Account Manager, you'll build deep relationships with US Department of Defense customers, understand their mission objectives, and translate those into actionable cloud strategies. You'll conduct operational reviews, lead architecture discussions, guide incident response, and proactively identify risks before they impact mission readiness.
What You Will Do
You'll serve as the primary technical advisor to a portfolio of DoD customers, conduct proactive operational reviews and health assessments, lead incident management efforts, guide customers through architecture decisions, and develop strategic cloud adoption roadmaps aligned to customer mission objectives.
Why It Might Be a Fit
This role combines broad technical depth with strategic thinking, requiring the ability to travel 10% or more for on-site customer engagements. You'll join a team of Technical Account Managers supporting Department of Defense customers, operating as a collaborative group that shares technical knowledge and works together to solve novel problems in high-stakes environments.
Requirements
- Current, active TS/SCI US Government Security Clearance
- Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience
- 2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment)
Benefits
- health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance
- option for Supplemental life plans
- EAP
- Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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