Role OverviewAs a member of the Premium Operations team, the Technical Assistant will ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to established procedures to assist in the attainment of service level goals.
What You Will Do
Responsibilities include working with the supervisor to identify training needs, providing ongoing training to the team, monitoring processing changes, and communicating procedural and workflow changes to the team.
Why It Might Be a Fit
The ideal candidate will have proven interpersonal and organizational skills, excellent verbal and written communication skills, and the ability to effectively identify, interpret, and communicate quality assessment results to team members.
Requirements
- Proven interpersonal and organizational skills
- Excellent verbal and written communication skills
- Ability to effectively identify, interpret and communicate quality assessment results to team members
- Strong understanding of insurance terminology
- General understanding of PMA's underwriting process, workflows and coverage's
- Proficiency in Microsoft Office Suite to include Excel, Access, Word and Power Point
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