TELUS Health is empowering every person to live their healthiest life. As a Technical Consultant - Cloud Contact Center, you will work with the members of the IT Digital Business Solution team to provide hands-on technical analysis and contribute to project management and product activities.
Requirements
- Address user inquiries, conduct problem analysis, formulate solutions and action plans, and collaborate with business and technology teams on project deliverables.
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Requirements: 3+ years of experience in contact center technologies and CCaaS expertise, proficiency in Amazon Connect, Lambda, S3, Athena, DynamoDB, API Gateway, CloudWatch, CloudFormation, Route53, Lakeformation, and Kinesis