Role OverviewWe're hiring a Technical Customer Success / Customer Program Manager to own the customer program from onboarding through adoption. This role requires technical depth to work with SRE, observability, cloud, infrastructure, and enterprise IT teams. You'll be responsible for driving accountability across teams, coordinating complex technical deliverables, and maintaining a single source of truth on program status.
What You Will Do
Your day-to-day responsibilities will include owning the customer program end-to-end, driving accountability across teams, coordinating complex technical deliverables, and maintaining a single source of truth on program status.
Why It Might Be a Fit
We're looking for someone who is a natural 'what's next, who owns it, and when will it be done' operator, organized, persistent, and comfortable creating structure in a fast-moving startup environment.
Requirements
- Experience leading complex enterprise customer programs
- Technical curiosity and depth to be comfortable in conversations spanning SRE, observability, cloud platforms, and enterprise security/compliance reviews
- Excellent written and verbal communication
- Customer-focused and relationship-driven, with the judgment to balance advocating for the customer with realistic internal prioritization
Benefits
- Comprehensive medical, vision, and dental benefits
- Meals and snacks in-office
- Meaningful equity — real ownership, not just a nice line on paper
- Stewardship: A high-impact role with mentorship from founders and senior engineers
- Teamwork: High-IQ, high-EQ coworkers. No politics. No bureaucracy. No permission-seeking
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