Role OverviewWe are looking for a full-time Technical Customer Support Representative to join our team. If you are a highly analytical, tech-savvy professional who thrives on troubleshooting complex systems and delivering exceptional service, we want to hear from you!
What You Will Do
Provide technical assistance to customers via phone, email, and chat, troubleshoot and diagnose issues related to GPS tracking devices and telematics platforms, and maintain detailed logs of customer technical issues.
Why It Might Be a Fit
Prior experience in a technical support or hardware/software troubleshooting role is highly ideal for this position. You should possess a foundational understanding of how software interfaces with hardware and excellent analytical skills to solve puzzles and uncover the root cause of an issue.
Requirements
- Prior experience working in a technical support desk, IT helpdesk, or telematics environment
- Foundational understanding of how software interfaces with hardware
- Experience working within industry-standard service desk platforms (such as Zendesk, Salesforce Service Cloud, or Jira)
- Excellent analytical skills
- Exceptional verbal and written communication skills
- Multitasking and focus
- Empathy and patience
- Collaborative mindset
- Bilingual skills (Spanish and English)
Benefits
- Retail discounts
- Health and wellbeing support services
- Medical insurance
- Dental insurance
- Vision plan
- 401(k)
- Company-paid holidays
- Paid Time Off (PTO)
- Voluntary Disability plans
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