Role OverviewDTN is seeking a customer-focused, technically curious Technical Customer Support Specialist to provide front-line and advanced technical support for our Energy products, customer integrations, data delivery, and transaction-processing workflows.
What You Will Do
The ideal candidate will take ownership of customer issues from initial intake through investigation, troubleshooting, escalation, testing, resolution, and customer confirmation.
Why It Might Be a Fit
The ideal candidate is an independent problem solver who can work with incomplete information, manage competing priorities, protect sensitive customer data, accurately document technical findings, and translate complex technical information into understandable, customer-facing communication.
Requirements
- High school diploma or equivalent
- Experience in customer support, technical support, software support, or a related customer-facing position
- Demonstrated ability to investigate technical or operational problems, organize incomplete information, and identify practical next steps
- Strong written and verbal communication skills
- Excellent organizational skills
- Strong attention to detail
- Ability to collaborate effectively across teams
- Ability to clearly and consistently document work, technical findings, customer interactions, and resolutions in a case-management system
Benefits
- Competitive Salary
- Unlimited PTO
- Flexible working hours
- Remote work model
- Competitive Medical, Dental and Vision Insurance Plans
- 6% 401K matching
- Unlimited access to 13k+ courses via learning platform to support employee career advancement
- Employee Assistance Program (EAP)
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