Technical Customer Support Specialist II

Embed
Dallas, TX
Job Description
As a Technical Customer Support Specialist II, you will be the first point of contact for customers, providing timely, consistent, and best-in-class customer support via various channels. You will develop relationships with customers, work with the Support team to implement workarounds, and investigate, replicate, and troubleshoot incidents raised by customers.

Requirements

  • 3+ years of experience in a customer or technical support role
  • Strong troubleshooting and critical thinking skills
  • Excellent verbal and written communication skills
  • Experience working with ticketing systems and support platforms

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
]]>