Role OverviewThe Technical Engineer serves as a high-level technical resource within OGP Services, supporting remote and onsite service escalations, contributing to technical documentation and service improvement initiatives, and providing technical training support.
What You Will Do
Be a resource for onsite technicians, Field Service Manager, Product Support Specialists and the Service Escalation Coordinator to drive technical solutions for complex remote and onsite service escalations. Investigate recurring service issues and assist with root cause analysis, documentation, and implementation of approved technical solutions.
Why It Might Be a Fit
This role is designed with a potential progression path to Senior Technical Engineer based on demonstrated technical depth, independence, and leadership contribution. The Technical Engineer will collaborate closely with Senior Engineers and cross-functional engineering teams to strengthen product knowledge, improve documentation quality, and enhance overall service delivery effectiveness.
Requirements
- 4-year degree or equivalent related experience in engineering, technology, or physics preferred
- Minimum 2 to 5 years of experience providing remote technical and/or field support (preferred) or providing engineering support in a manufacturing or technical environment
- Working knowledge of electromechanical systems and PC based systems
- Strong troubleshooting ability with structured problem-solving approach
- Effective written and verbal communication skills
- Ability to read and interpret technical schematics and diagrams
- Ability to collaborate across departments
- Willingness to travel domestically and internationally as required
Benefits
- Paid Time Off
- 10 paid holidays each year
- Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years
- Health coverage where QVI pays 97–100% of premiums on our most affordable HDHP – free single coverage for employees!
- Employer-paid Short-Term & Long-Term Disability Insurance
- Employer-paid Life Insurance
- QVI 401k Retire Savings Plan: Up to 5% gross wages
- Tuition Reimbursement: up to $7,000 annually
- College Scholarship Programs for employee dependents
- Annual discretionary bonuses (for non-commission roles)
- Employee Referral Bonus: $1,500
- Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash incentives for healthy living programs and challenges
- Free on-site electric vehicle charging stations and cash reimbursement toward the purchase of qualified EVs
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