TECHNICAL LEAD L1

Requirements

• Provide L2/L3 production support for Java/J2EE–based applications in a 24x7 enterprise environment
• Monitor application health and alerts using tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar
• Perform incident triage, analysis, and resolution within defined SLAs
• Support application servers such as JBoss, WebLogic, WebSphere, or Tomcat
• Work closely with DB teams (Oracle / SQL) for data‐related issues
• Participate in production releases, deployments, and post‐release validation
• Support containerized and cloud‐based applications (Docker/Kubernetes exposure preferred)
• Strong experience in Java / J2EE
• Solid understanding of Spring / Spring Boot–based applications
• Hands‐on experience with log monitoring and APM tools (Splunk is heavily used)
• Experience supporting applications in Linux/Unix environments
• Good knowledge of SQL and database troubleshooting
• Strong incident management and troubleshooting mindset
• Experience with ServiceNow, Jira, or similar ticketing tools
• Excellent communication skills for bridge calls and stakeholder updates

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options