Technical Manager Surveys

Requirements

• Embracing a positive attitude and establishing operational goals in support of timelines/turnaround time and accuracy
• Providing leadership to a team of technical specialists/TPQAs
• Contribute to the development and execution of the LIP Strategy from a technical viewpoint
• Maintaining programs to meet all regulatory requirements including CLIA, ISO 17043, and CAP Accreditation Criteria for PT Providers
• Developing and managing complex, diverse projects/programs from concept through implementation
• Identifying, planning, and supporting continuous improvement
• Providing performance feedback and annual reviews for direct reports
• Hiring, coaching, disciplining, and terminating employees in consultation with the Director
• Implementing competency assessment and continuing education programs for Surveys technical staff
• Serving as a back-up for critical workforce situations
• Engaging in consistency building activities with other Surveys Technical Managers
• Creating and maintaining operating procedures to accurately reflect current practice
• Ensuring staff complete training on appropriate procedures
• Working with IS staff for development and trouble-shooting of various programs, reports, and member/customer communications
• Evaluating trending of critical and non-critical errors to assess training needs
• Serving in a leadership role for ISO and CAP/LAP audits
• Handling escalated operational or technical issues
• Managing technical projects that provide value to customers, scientific committees, and staff
• Providing assistance to program participants, scientific committees, members, vendors, and manufacturers related to PT program materials and documents
• Providing exceptional customer service that meets departmental standards and exceeds customers' expectations
• Monitoring completion of Salesforce and OPM tasks for staff
• Supporting continuous improvement process by identifying opportunities, creating and engaging teams to develop action plans and implement improvements
• Maintaining complete and current awareness of the operating plans and activities of the PT/Surveys department and how it interfaces with other LIP programs
• Supervising work of direct reports to include evaluation of both personnel and systems
• Hiring, coaching, disciplining, and terminating employees, consulting with the Director as appropriate
• Assisting Director in developing, reviewing, and revising job descriptions as needed for submission to HR for evaluation and market comparison
• Setting team and individual goals and performing mid-year and annual performance reviews
• Developing and implementing procedures in consultation with the Director
• Delivering clear, concise, compelling communication and documents for participants, scientific committees, and internal stakeholders
• Ensuring a culture that embraces and encourages diversity, equity, and inclusion
• Setting priorities and developing plans for timely production of PT/Surveys products and services
• Working cross-divisionally with other departments as needed to implement new programs, products, and services
• Coaching, mentoring, and training new and incumbent technical specialists and TPQAs
• Providing training and onboarding for new PT staff and scientific committee members
• Updating training plans as necessary
• Performing competency assessments and implementing continuing education programs for technical staff
• Providing feedback and input from training and competency assessments for mid-year and annual performance evaluations
• Supporting the development and implementation of a quality management program
• Supporting continuous improvement process by identifying opportunities, creating and engaging teams to develop action plans, and implementing improvements

Benefits

• 401K
• Generous Paid Time Off
• Retirement Plan