Role OverviewManage day-to-day tickets, vendors, and customer service for drop installation and repairs. Collaborate with other departments to address issues and promote a positive work environment.
What You Will Do
Develop forecasting models, contact customers, manage escalations, and approve field estimates. Ensure Health and Safety standards are followed and coordinate Quality Inspections.
Why It Might Be a Fit
3+ years of experience in vendor management, customer-facing responsibilities, and managing telecommunication infrastructure. Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, or equivalent practical experience.
Requirements
- Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, a related field, or equivalent practical experience
- 3 years of experience in a vendor management role with customer-facing responsibilities
- Experience managing telecommunication infrastructure, Fiber to the Home/Plant (FTTx) operations, and/or outside plant (OSP) projects
- Experience managing capital, operational, and technical programs
Benefits
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