Technical Product Manager, AI/ML Support Features – Apple Support

Apple
Apple, TX
Category Data Analyst
Job Description
This Technical Product Manager role for the Strategic Digital Experiences team focuses on enhancing Apple’s customer support with AI/ML. The PM will manage projects involving natural language models and generative AI, establish operational processes for maintaining these technologies, and collaborate with cross-functional teams to deliver impactful features. The role requires a strong understanding of data analysis, AI/ML trends, and effective communication skills.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience
  • 3+ years of experience in a technical role involving machine learning, data analysis, or software engineering, ideally within a customer support context
  • Prior experience in a product management or product owner role, ideally involving AI/ML products
  • Experience creating products or tools reliant on large language models (LLMs)
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
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