Role OverviewThe Technical Product Support Associate plays an integral role in serving our customers to fulfill our Light Made Easy promise. This position will help bring new and innovative products to the market, while offering technical support.
What You Will Do
Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution, generating supporting documentation for technical product related inquiries, and assisting in advanced sales support for product related inquiries.
Why It Might Be a Fit
The successful candidate will have effective listening and problem-solving skills, a strong ability for general deductive reasoning, and a strong work ethic and sense of urgency with ability to take initiative and accomplish goals.
Requirements
- Associate’s degree in engineering, business, or commensurate experience in customer relations, technical support, and or a product development role
- Knowledge of CAD or Architectural drawing software preferred
- Electrical, electronic, or lighting related product knowledge is a plus
- Have effective listening and problem-solving skills
- Strong ability for general deductive reasoning, systematic troubleshooting and understanding of mobile applications and controls
- Knowledge of customer service principles and practices to utilize them for handling customer queries on the phone
- Experience with warranty and complaint processing
- Have a strong work ethic and sense of urgency with ability to take initiative and accomplish goals
- Have the propensity to understand technical products
Benefits
- medical
- dental
- vision
- voluntary life insurance
- employer-paid group life insurance
- short-term disability
- 401k plan with company match
- paid time off
- philanthropic opportunities
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