Role OverviewThe Technical Service Representative provides technical support to Gemaire customers, primarily through personal contact, to provide expertise, knowledge, and solutions to our contractor base. This role involves providing product technical support, including information on proper application, installation, operation, service procedures, and handling special warranty situations for the HVAC equipment lines distributed by Gemaire.
What You Will Do
The main day-to-day responsibilities include providing remote technical support via phone, chat, and email, as well as on-site technical support. The representative will also encourage development of Gemaire customers, provide support to the Gemaire sales group objectives, and act as a liaison between Gemaire customers and HVAC equipment factory representatives.
Why It Might Be a Fit
To be successful in this role, you will need to have excellent verbal and written communication skills, be computer literate, and have a valid motor vehicle driver license with a clean driving record. You will also need to have a minimum of 5 years of direct industry experience in HVAC technical service skills.
Requirements
- HVAC technical service skills typical of minimum 5 years direct industry experience
- Excellent verbal and written communication skills
- Computer literate, proficient with Microsoft office suite
- Valid motor vehicle driver license and reliable transportation
- Clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period
Benefits
- Some benefits are not explicitly mentioned in the posting, but the company is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin.
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