Role OverviewProvides technical after-sales support to customers and dealers through troubleshooting, training, and service communications to ensure customer satisfaction and product reliability. Works closely with engineering and manufacturing to analyze service case data and identify product failure trends.
What You Will Do
Troubleshoots and diagnoses technical issues, authors service bulletins, and executes product training to customers, dealers, and Super Products personnel.
Why It Might Be a Fit
Must possess excellent interpersonal skills, be an active listener, and use a data-driven analytical approach to decision-making. Must have knowledge of industrial vacuum equipment and be able to read and analyze electrical and hydraulic prints and schematics.
Requirements
- Technical degree preferred in the mechanical or electrical field
- 5+ years' experience in technical service, electrical, and/or mechanical field
- Excellent interpersonal skills
- Active listening skills
- Data-driven analytical approach to decision-making
- Knowledge of industrial vacuum equipment
- Ability to read and analyze electrical and hydraulic prints and schematics
- Strong presentation skills
- Ability to prioritize work schedule, work under pressure, and meet goals/objectives
- Leadership skills
- Problem-solving skills
- Persuasion and motivation skills
- Ability to use basic hand and power tools, multi-meters, and a test light
- Excellent computer skills in EXCEL, WORD, and PowerPoint
Benefits
- Day 1 Medical, Dental, and Vision Insurance
- Profit Share
- Company-provided uniforms
- Matching 401K
- Paid Holidays, Sick Time, and Vacation
- Gym membership reimbursement
- Company-paid life insurance, STD, and LTD
- Educational assistance and dependent scholarship programs
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