Role OverviewProvides technical after-sales support to customers, dealers, and internal personnel by assisting with the diagnosis and resolution of routine mechanical, electrical, and hydraulic issues.
What You Will Do
Respond to customer, dealer, and internal technical support inquiries, troubleshoot routine service issues, document service cases, and assist with training activities.
Why It Might Be a Fit
Must possess excellent interpersonal skills, be an active listener, and use a data-driven analytical approach to decision-making with customer empathy.
Requirements
- Technical degree, certificate, or equivalent experience in a mechanical, electrical, hydraulic, or related field
- 3+ years of technical support, service, maintenance, or repair experience
- Working knowledge of mechanical, electrical, and hydraulic systems
- Ability to read basic electrical and hydraulic schematics
- Strong customer service and communications skills
- Strong presentation skills
- Ability to prioritize work schedule, work under pressure, and meet goals/objectives
- Ability to manage multiple tasks and priorities
- Ability to solve problems, persuade and motivate
- Ability to use common hand tools, multi-meters and diagnostic equipment
- Basic proficiency with Microsoft Office applications
Benefits
- Day 1 Medical, Dental and Vision Insurance
- Profit Share
- Company provided uniforms
- Matching 401K
- Paid Holidays, Sick Time and Vacation
- Gym membership reimbursement
- Company paid life insurance, STD and LTD
- Educational assistance and dependent scholarship programs
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