Technical Services Engineer, Infrastructure - Weekend

As a Technical Services Engineer, you will work with the largest and most demanding customers to drive successful implementations of MongoDB Server, MongoDB Search, and managed backups on Kubernetes platforms. You will enhance your technical troubleshooting expertise and experience as a TSE by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure configurations.

What You Will Do

In this cross-functional role, you will work with enterprise customers to design, implement, and troubleshoot backup strategies for massive production environments—scaling to petabytes of data—while ensuring high availability, disaster recovery readiness, and compliance with retention requirements. You will also have the opportunity to shape the roadmap of products, tooling, and the core database by providing product feedback.

Why It Might Be a Fit

We are looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor. You will be part of a team that is passionate about innovation and speed, and you will have the opportunity to learn, contribute, and make an impact on the product and community.

Requirements

• Patience, empathy, and a genuine desire to help others
• Excellent communication skills, both written and verbal, with internal and external stakeholders
• The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
• Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
• Full understanding of Linux systems and networking concepts, including firewalls, load balancers, performance tuning, storage management
• 1+ years of experience in a Support role working directly with customers
• 2+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc.
• 3+ years or more of combined experience in the following technical domains: Experience operating in and managing Kubernetes clusters, Experience with DevOps practices and Infrastructure-as-code, Experience with Disaster Recovery situations (Backup management, Snapshot Restores, Return-to-service operations)
• 5+ years of mixed experience with Cloud (AWS, GCP, Azure) and on-prem infrastructure administration in a production environment

Benefits

• equity
• participation in the employee stock purchase program
• flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• fertility and adoption assistance
• 401(k) plan
• mental health counseling
• access to transgender-inclusive health insurance coverage
• health benefits offerings