Role OverviewLead day-to-day service delivery and technical operations for a dedicated enterprise support pod. Manage a team of technical professionals, provide technical guidance, and ensure clients receive an exceptional support experience.
What You Will Do
Serve as senior technical resource, troubleshoot macOS and identity issues, maintain documentation, and support onboarding and offboarding processes.
Why It Might Be a Fit
Ideal candidate thrives in Apple-first environments, has deep experience supporting macOS and Okta, and leads through technical expertise and strong team leadership.
Requirements
- 7+ years of experience supporting enterprise IT environments, Apple-first organizations, or managed services environments
- Experience directly managing a team of technical professionals
- Expert knowledge of macOS administration and troubleshooting
- Strong experience administering Okta
- Hands-on experience using Jira for ticket management and service delivery
- Excellent troubleshooting, communication, and organizational skills
Benefits
- Comprehensive benefits package
- Eligible for SugarShot's annual performance bonus program
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