Technical services specialist-Level 1 - Associate (0 - 5 Years)

AP Recruiters & Associates
Any Location, FL
Job Description
Our client is seeking a highly skilled IT Business Systems Analyst to provide comprehensive services and support for their Corporate Business Units (CBUs) line of business applications.

Requirements

  • Serve as the primary liaison between CBUs and IT, facilitating communication and support
  • Acknowledge, evaluate, and resolve service tickets within SLA agreements
  • Provide first-tier functional and technical support to end users
  • Execute SQL scripts for data management and troubleshooting
  • Administer Windows servers and support on-premises Windows and Linux based applications
  • Assist with cloud solutions maintenance and migrations
  • Analyze business processes and identify technology opportunities to reduce operational and licensing costs
  • Design and implement IT solutions to meet customer needs and business goals
  • Apply advanced analytical skills to decompose work into manageable value-based units
  • Plan and develop technical projects concerned with unique complexities
  • Devise or modify procedures to solve complex problems
  • Identify interdependencies and functional gaps in business processes
  • Contribute to the application QA testing process and support end users
  • Create and maintain project documentation
  • Work with cross-functional teams to ensure compliance with industry standards and company policies
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