Technical services specialist-Level 1 - Associate (0 - 5 Years)

Requirements

• Serve as the primary liaison between Corporate Business Units and IT
• Acknowledge, evaluate, and resolve service tickets within SLA agreements
• Provide first-tier functional and technical support to end users
• Support key applications while working with vendors and business stakeholders
• Execute SQL scripts for data management and troubleshooting
• Administer Windows servers and support on-premises Windows and Linux-based applications
• Assist with cloud solutions maintenance and migrations
• Analyze business processes and identify technology opportunities to reduce operational and licensing costs
• Design and implement IT solutions to meet customer needs and business goals
• Plan and develop technical projects with unique or complex requirements
• Apply advanced analytical skills to decompose work into manageable value-based units
• Identify interdependencies and functional gaps in business processes
• Contribute to application QA testing process and support end users
• Create and maintain project documentation
• Support cutover planning and change management processes
• Ensure compliance with industry standards, company policies, and SOX controls

Benefits

• Collaborative work environment with opportunities for independent decision-making
• Interface with business users, vendors, and technical team members
• Opportunity to work on projects with significant impact on major company programs