Technical Setup Specialist

As a Technical Setup Specialist on BizzyCar's Implementation Team, you will be the driving force behind a customer's successful start with BizzyCar. You'll manage the technical setup process, including running customer Kickoff calls and handling the initial technical/integration configuration process for new customers. The Technical Setup Specialist owns this critical implementation process to ensure that new customers are up and running efficiently within a timeline that ranges from a few days to up to three weeks.

What You Will Do

Serve as the primary, initial point of contact during the implementation phase for new customers, facilitate the initial customer Kickoff call, connect each customer's DMS and Scheduler tool integrations, troubleshoot any initial scheduling errors, update configurations, process historical data, schedule test appointments, launch rooftops, maintain clear, proactive communication with new customers, and document setup procedures.

Why It Might Be a Fit

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision, and equity benefits. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company.

Requirements

• 2+ years of experience in a technical onboarding, implementation, project management, or an IT support role, preferably in a SaaS or automotive tech environment.
• Strong understanding of software configuration, APIs, and integration workflows.
• Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus.
• Clear, professional communication skills—both written and verbal.
• Highly organized and able to manage multiple setup projects in parallel.
• Comfortable working in a fast-paced, customer-facing environment.
• Experience with tools like Salesforce or HubSpot is a bonus.

Benefits

• Competitive base salary $65,000-$70,000
• Comprehensive health benefits — medical, dental, and vision coverage
• 401(k) plan + equity
• Paid time off, including vacation, sick leave, and paid holidays
• Career growth opportunities
• Ongoing training and development
• Supportive, collaborative team culture