Role OverviewWe're a consumer electronics brand looking for a hands-on technical support agent to partner with our Sr. Technical Support Supervisor and Technical Support Manager. You'll be working with Apple Ecosystem, troubleshooting hardware and software issues, and providing on-site support for employees. You'll be part of a dynamic, diverse, and inclusive workplace culture with opportunities for professional growth.
What You Will Do
You'll be managing and resolving Zendesk tickets, troubleshooting hardware and software issues, and providing on-site support for employees. You'll also be testing returned devices, identifying recurring product or usage patterns, and maintaining accurate IT asset inventory.
Why It Might Be a Fit
You'll love working at Satechi because of our competitive salary package, comprehensive benefits package, and dynamic work environment promoting work-life balance. You'll also have opportunities for professional growth in a diverse and inclusive workplace culture.
Requirements
- Associate's or bachelor's in a related field, or equivalent hands-on experience
- 2+ years in customer-facing technical support involving consumer electronics, Apple hardware, or peripherals
- Demonstrated use of AI powered solutions or tools (highly preferred)
- Deep working knowledge of macOS, iOS and the USB-C / Thunderbolt / Power Delivery / DisplayPort stack on Apple hardware
- Experience with a customer support ticketing system such as Zendesk or similar platform
- Strong written communication and structured troubleshooting skills
- Prior work at a consumer electronics, Apple accessory, or DTC hardware brand preferred
Benefits
- Competitive salary package with up to 10% end-of-the-year performance bonuses
- Comprehensive benefits package including health, dental, and vision insurance, and 401k
- Work environment promoting work-life balance
- Dynamic, diverse, equitable and inclusive workplace culture with opportunities for professional growth
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