Role OverviewJoin Nextlink as a Technical Support Agent, where you’ll be the voice of our customer experience and the first line of support for customers using our internet services.
What You Will Do
Deliver exceptional customer service, perform troubleshooting, create and manage customer issue tickets, diagnose and resolve internet issues, and schedule service appointments.
Why It Might Be a Fit
You’ll enjoy working at Nextlink if you’re tech-savvy, love solving problems, and want a role that builds real networking and troubleshooting skills.
Requirements
- Curiosity and comfort with internet, Wi-Fi, computers, or basic networking
- Strong communication and problem-solving skills
- Ability to stay calm, positive, and customer-focused
- Ability to sit for extended periods and work in an office environment
Benefits
- 401(k) + Company Match
- Health, Dental, and Vision insurance
- HSA option
- Life insurance
- Paid time off & parental leave
- Employee discounts
- Employee Assistance Program
- Referral bonuses
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