Technical Support Analyst - Arena

PTC
San Mateo, CA
Job Description
PTC is a rapidly growing company focused on enabling global manufacturers to transform their businesses with software solutions. They are seeking a Technical Support Analyst to provide high-level customer support on Arena PLM/QMS software, a key tool for innovation and product development. This role involves customer interaction, issue resolution, knowledge base creation, and contributing to the PTC community.

Requirements

  • Provide high-level customer service
  • Field and respond to customer requests
  • Develop and maintain a deep understanding of Arena applications
  • Investigate and reproduce customer reported issues
  • Create and publish knowledge articles
  • Communicate effectively in English

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid Time Off
  • Sick Leave Policies
  • Tuition Reimbursement
  • 401K
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Coverage
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