Technical Support Analyst - Large Equipment

Envista Holdings Corporation
Any Location, PA
Category Customer Service
Job Description
DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions.

Requirements

  • Troubleshoot basic 3D software/hardware issues with internal and external customers
  • Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site
  • Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment
  • Provide customer support including training, servicing, and quality assurance regarding all 3D products and software
  • Documents and log all calls in the CRM system with the upmost detail
  • Document and manage Product Development issues to resolution
  • Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of dealer technician
  • Collects data or provides basic reports to management pertaining to any 3D hardware or software

Benefits

  • Competitive Pay and Bonuses
  • PTO, Sick Time and Paid Holidays
  • Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
  • 401K – with exceptional company match starting DAY ONE!!!!
  • Community involvement opportunities & employee appreciation events
  • Newly renovated, state of the art, climate-controlled facility
  • Newly built 1200 sq fitness room
  • Gourmet coffee, beverages, snacks, and lunches are available in our café
  • Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!
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