Role OverviewThis position is a L1 tech support role that provides telephone based Technical Support for the SymplyFi platform.
What You Will Do
Work full-time onsite, in the office, as scheduled - including weekend shifts. Create and document helpdesk support tickets to track customer issues.
Why It Might Be a Fit
The ideal candidate for this position will have excellent customer service skills, relevant network related IT certifications and a bachelors degree from an accredited college.
Requirements
- 2 years of experience with PC network & Internet connectivity troubleshooting using ping, traceroute, cable tracing, DNS lookup
- 2 years of telephone based IT helpdesk or other telephone based customer service experience
- Foundational TCP/IP networking knowledge including including IP addresses, TCP/UDP ports, MAC Address, ARP, DHCP, DNS, IP subnetting & Ethernet.
- Understanding of basic Layer 3 / routing and L2 / switching concepts including VLANs
- Excellent customer service and communication skills - enjoys helping non-technical users resolve IT issues
- Positive, outgoing service oriented disposition - enjoys working with diverse customers over the phone.
Benefits
- Competitive starting salary
- Medical, Dental, Vision Insurance
- Paid holidays
- 401K with Matching
- We pay for your IT certification exams.
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